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Frequently Asked Questions

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What are the benefits of working for Just Better Care?

Making a positive difference to someone else’s life brings immense satisfaction. You will be part of a team that is dedicated to enhancing the lives and wellbeing of customers.

We value our staff because we believe they are vital to our success. Just Better Care offers excellent support and the opportunity to develop a rewarding career in community care. You will enjoy the benefits of flexible hours, weekly pay, local work - close to home, access to our free employee assistance program, training opportunities and access to our free online learning tools and resources to support your career development. You will also have the assurance of working for a reputable brand that has been around for over 10 years.

Who are the customers of Just Better Care?
Our customers include people who; are older, have learning or physical disabilities or live with a mental health condition. 
What types of in-home support services does Just Better Care offer?
We support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Each service is tailored to meet each customer’s requirements.  

Visits can range from a fortnightly service to once or more daily, right through to overnight or 24 hour care. 
How does your recruitment process work?
To make sure the right people join Just Better Care team, we use a thorough recruitment process.  All recruitment is carried out locally so you need to speak to the office where you wish to work to find out about vacancies or view their webpage.

All applicants submit an application form.  The local Just Better Care office reviews these and contacts potentially suitable applicants. You may go through a telephone screen before being invited to an interview.

We thoroughly screen all of our potential staff before they can start work with us. This includes having a current and valid federal police check, working with children check (where applicable), a First Aid Certificate, Current Drivers Licence and proof of working rights in Australia.

Applicants who succeed through the recruitment process will be invited to attend induction training.  The local office will take you through the policies and procedures of Just Better Care. This covers all of the key aspects of providing safe and effective care.
What ongoing training does Just Better Care provide?
All our staff go through a formal induction program before they can start working with us. Our staff also have access to ongoing training opportunities and a range of free online learning resources to enhance their existing skills and learn new ones. 
What are the main types of job roles at Just Better Care?
There are four main job roles at Just Better Care
  • Community Support Professional
  • Coordinator
  • Registered Nurse
  • Enrolled Nurse
These job roles may vary according to the size of the business.  A small, new business may only have a manager, coordinator and a team of care assistants. Whereas, a large established business may, in addition to the above roles, employ a Package Manager, Finance Manager/Book-Keeper, HR Manager and Administrative staff.
What is the role of a Community Support Professional?
Our Community Support Professionals provide crucial care and support to customers in all aspects of their daily life. If you are dedicated and passionate about making a real difference to people’s lives and want a career you can be proud of, this could be the role for you.
Being a Community Support Professional for Just Better Care gives immense job satisfaction. You will enjoy the special privilege of building unique trusting relationships with each of your customers. Our Community Support Professionals enter the homes of customers from all walks of life, with different backgrounds and needs, lifestyles and personalities and provide a unique care experience tailored to individual customer wants and needs. Our Community Support Professionals enjoy their jobs knowing that the important work they do enhances the lives of our customers each and every day.
This important role brings challenges as well as rewards. Our customers include people with a wide range of emotional and physical needs. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on the difficult days. Stamina to meet both the physical and emotional demands of providing care and support is also essential. You could be supporting a young person with a brain injury or a customer who is near the end of their life. The ability to think clearly in a crisis and to keep calm is necessary to provide the best care for our customers.
You must be able to travel between customers’ homes, by providing your own transport. You will also need a current Federal Police Check, Working with Children check and hold a current First Aid certificate.
We provide the training and practical supervision you need to do your job well. 
As a representative of the Just Better Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.  
What will be expected of me as a Community Support Professional?
Being part of the Just Better Care team is rewarding and gives great job satisfaction, but it also demands commitment and professionalism.

To be a Just Better Care support professional, it is essential you have a positive attitude, genuinely care for others, you are reliable and are passionate about delivering a great customer experience.

You need to understand what the role of a Community Support Professional entails and be able to follow instructions.  
Will I need previous experience of providing care and support?
Care experience is useful, but not always necessary.
What qualifications do I need to be a Community Support Professional for Just Better Care?
In most offices a Certificate III or Certificate IV in aged and community Care or equivalent is desirable. In some franchise offices these qualifications will be essential.

Knowledge and experience of community care is definitely an advantage. People who are good community support professionals have a combination of care, compassion and a calm approach together with an enthusiasm for improving the quality of life of customers. It is essential that you respect the dignity and rights of each customer. This includes supporting them to make their own decisions about all aspects of their care and support as far as they are able.

Having your own motor vehicle (or access to a car) and flexible availability is a requirement.
What is the role of the coordinator?
The Coordinator is responsible for the continuity of care for all of our customers.  This vital role has a huge impact on the lives of many people who rely on our care and support. If you want to join a dynamic team making a positive difference to our customers’ lives, then this could be the role for you.
Customers tell us that what really matters to them is having a stable team of caring and professional care workers whom they can rely upon. The Coordinator is responsible for making this happen. The ability to problem solve and think clearly when under pressure is essential for this important role in our company. You will use your excellent planning and organisational skills to make sure that each customer receives the care and support that they expect on time. This involves:
  • Allocating staff with the right skills and experience to deliver the best quality care and support to each customer
  • Organising staff rosters to minimise changes to the service and travel between customer’s homes
  • Responding efficiently to day to day changes in the care and support packages
The role offers the opportunity for developing positive working relationships with customers, their families and the Just Better Care team. You will provide a crucial link between each customer and their care worker. You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
The Coordinator must also be clear about the best way to work with care worker schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed
This role offers a great step into community care and the opportunity to be part of a supportive team striving to provide the best homecare and support services.
What is a franchise business?
Working for a franchise business means that your local office is part of a network of individual businesses. Each business (franchise owner) has a license to trade using the brand and methods of the franchisor – in this case, Just Better Care Australia.
How do you make sure each business provides high quality home care?
We only select the right franchise owners to join our brand and strive hard to work in partnership with them to provide quality home care services. Our proven business systems make sure the customer comes first in everything that we do.

Just Better Care Australia has a dedicated national team who are in regular contact with franchise owners across the country. They provide advice and support to make sure businesses maintain the high quality standards of our brand.

All Just Better Care offices are ISO 9001 accredited, assuring you that our systems and processes are best practice. Every staff member holds a current Federal criminal record check and undertakes thorough suitability screening during recruitment.
Who checks Just Better Care to make sure that their services are safe and effective?
Just Better Care is regularly audited as part of our ISO accreditation. Auditors look through all systems, policies, procedures to ensure Just Better Care meets the regulator's high standards.